we368 Privacy Policy

This Privacy Policy explains how we368 ("the Platform", "we", "us") collects, uses, stores, and protects the personal data of players ("you") who register and use the we368 platform at we368.io. This policy applies to all services offered through we368, including account registration, deposits, withdrawals, gameplay, bonus participation, and customer support interactions.

we368 is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information, and we take that responsibility seriously. This policy is written in plain language so you know exactly what happens to your data — no hidden clauses, no vague language.

This Privacy Policy should be read alongside the we368 Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete agreement between you and we368 regarding your use of the platform.

we368 collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with we368. Here is a full breakdown of what we collect and why:

we368 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described in this policy without first obtaining your explicit consent.

• Account Management: To create, maintain, and secure your we368 account, including processing login requests and account updates.
• Identity Verification: To verify your age and identity as required by our licensing obligations and anti-money laundering regulations.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer securely and accurately.
• Gameplay and Platform Operation: To deliver games, record bet outcomes, calculate winnings, and maintain accurate account balances.
• Bonus and Promotion Management: To track wagering requirements, apply bonuses, and verify eligibility for we368 promotions.
• Customer Support: To respond to your queries, resolve complaints, and improve the quality of our support service.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible Gaming: To monitor gameplay patterns and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.
• Platform Improvement: To analyse usage patterns and improve the we368 platform experience for all players.

If we wish to use your data for any purpose not listed above — for example, to send you marketing communications about third-party products — we will ask for your explicit consent first. You can withdraw that consent at any time by contacting [email protected].

we368 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual Necessity: Processing required to fulfil our agreement with you — for example, operating your account and processing payments.
• Legal Obligation: Processing required to comply with applicable laws — for example, identity verification and anti-money laundering checks.
• Legitimate Interests: Processing necessary for our legitimate business interests — for example, fraud prevention and platform security — where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending promotional emails. You may withdraw consent at any time.

we368 does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.

• Payment Processors: bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity Verification Providers: Third-party KYC providers receive identity documents and verification data to confirm your age and identity as required by our licence.
• Game Software Providers: Game providers may receive anonymised gameplay data to support game operation and audit purposes. They do not receive your personal identity or financial data.
• Regulatory Authorities: we368 may be required to disclose player data to licensing authorities, law enforcement agencies, or courts in response to lawful requests. We will notify you of such disclosures where legally permitted to do so.
• Fraud Prevention Services: We may share data with fraud detection services to protect the platform and all players from fraudulent activity.

we368 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for 5 years after account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for 7 years from the date of the transaction to meet financial record-keeping requirements.
• KYC Documents: Retained for 5 years after account closure or the completion of the business relationship.
• Support Communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for an ongoing dispute.
• Technical and Usage Data: Retained for 12 months from collection, after which it is anonymised or deleted.

When data is no longer required, we368 deletes or anonymises it securely. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.

we368 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and the we368 platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Multi-factor authentication options for player accounts to prevent unauthorised access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorised we368 personnel can access personal data, and only to the extent required for their role.
• Comprehensive audit logging of all access to personal data within our systems.
• A documented incident response plan to ensure rapid action in the event of a data breach.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we368 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

we368 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit we368.io. Here is how we use them:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your we368 experience.
• Analytics Cookies: Help us understand how players use the platform — which games are most popular, where players encounter difficulties, and how navigation flows work. This data is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the we368 platform. we368 does not use third-party advertising cookies or tracking pixels for external ad networks.

As a we368 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Please note that some rights are subject to limitations. For example, we cannot delete transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why and tell you what we can do instead.

we368 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a person under 18, we will close the account immediately, delete the associated personal data (subject to any legal retention obligations), and void any transactions made on the account.

If you are a parent or guardian and believe that a minor has registered on we368 using your details or their own, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.

we368 primarily stores and processes player data within secure data centres. In some cases, data may be transferred to or accessed from locations outside Bangladesh — for example, when using international payment processors or identity verification providers.

Where such transfers occur, we368 ensures that appropriate safeguards are in place to protect your data to the same standard as described in this Privacy Policy. This includes contractual data protection clauses with all third-party processors who handle data outside Bangladesh. we368 does not transfer personal data to countries that do not provide an adequate level of data protection without implementing additional safeguards.

we368 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email at least 14 days before the changes take effect. The updated policy will be published on this page with a revised effective date.

Your continued use of the we368 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account. Previous versions of this policy are available on request from [email protected].

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we368 handles your personal data, please get in touch using the details below. We take all privacy enquiries seriously and aim to respond within 5 business days.